Cancellation Policy
We hold your spot just for you, so we ask for a little notice if plans change. Give us at least 24 hours for permanent jewelry and 48 hours for ear piercing, and you can reschedule for free. Life happens, and we always try to work with you.
This policy covers appointments at our 3401 Butler Street studio and booked pop-up time slots. Walk-ins are always welcome when we have an open chair.
Permanent jewelry
A $50 deposit per person holds your appointment and goes toward your piece at checkout.
| Situation | What happens |
|---|---|
| Cancel or reschedule 24+ hours ahead | Free. Your deposit moves to your new time or is refunded. |
| Cancel less than 24 hours ahead | Deposit is kept. You can still rebook anytime. |
| No-show | Deposit is kept. A second no-show means we'll ask for full prepayment on future bookings. |
| Running late | We hold your spot for 15 minutes. After that we may need to shorten your session or rebook you. |
| Coming with fewer people than booked | Give us 24 hours notice and those deposits move or get refunded. Less notice and the empty spots' deposits are kept. |
Deposits are refundable within 24 hours of booking if you change your mind.
Ear piercing
Piercing appointments are scheduled around our piercer's time, so they need a little more notice. A $25 deposit per person holds your appointment and goes toward your jewelry and service.
| Situation | What happens |
|---|---|
| Cancel or reschedule 48+ hours ahead | Free. Your deposit moves to your new time or is refunded. |
| Cancel less than 48 hours ahead | Deposit is kept. You can still rebook anytime. |
| No-show | Deposit is kept. Future piercing bookings require full prepayment. |
| Running late | We hold your spot for 10 minutes. After that we'll rebook you and your deposit moves once. |
| Feeling sick, new ear infection, or a skin issue near the piercing site | Let us know before your appointment and we'll reschedule for free, even same day. Your safety comes first. |
Under 18: A parent or legal guardian must come to the appointment, show a valid photo ID, and sign the consent form. If they can't make it, reschedule with at least 48 hours notice to keep your deposit.
Everyone: Please bring a valid photo ID. If we can't verify age or consent on the day, we'll reschedule you and your deposit moves once.
Groups and private parties
For groups of 6 or more, or a private event at the studio, a 50% deposit locks in your date.
- Reschedule free with 7+ days notice (one reschedule per booking).
- Cancel with 7+ days notice and we refund your deposit, minus any custom materials already ordered.
- Cancel with less than 7 days notice and the deposit is kept.
- Final headcount is due 48 hours before. We charge for the headcount you confirm.
How to cancel or reschedule
Use the link in your confirmation text or email, or message us on Instagram. The time we receive your message is the time we go by.
If we ever have to cancel (illness, weather, an emergency), we'll reach out as soon as we know and you choose: a full deposit refund or first pick of a new time.
Deposits that are kept can't be transferred to another person, but we're always happy to help you find a new time.